I am sixty two several years aged, and was over a flight from Orange County, Ca to Jacksonville, NC. All went well until I arrived at Charlotte,NC. Due to the fact I'd wheel chair assistance I was served otherwise I do think I wouldn't are. After two flight were being cancelled on that evening I wasn’t truly confident what I would do. But due to the kindness within your personnel they wheeled me to purchaser service both instances, And at last upon getting the information that An additional flight wouldn't be scheduled right up until the morning on the third they created absolutely sure I had a motel compensated for by american airlines which I very much appreciated. Being by yourself was a little scary, but I built it as a result of, and managed to obtain again towards the airport at five:thirty another early morning. And again this flight was cancelled at the same time. At this point I organized to simply go to another town. Upon getting on that flight there was a electrical fire from the cabin from the airplane, and after getting inside the air for around 10 minutes it absolutely was rotated and we were taken from the plane inside of a hurry.
My spouse And that i wish to praise our flight attendant whose identify was Rhonda. It has been a few years since we are taken care of so royally by a flight attendant. Currently, most flight attendants “do their career’, but Placing forth no further effort. Rhonda radiated along with her like for her job and her pride in American Airlines. I assume she is one of your senior flight attendants, by the way she offered herself. We wish so that you can Make contact with Rhonda and praise her for being these types of an very exceptional worker and Outstanding flight attendant.
So here is my Pal due at work and my son scared and baffled standing for the gate and waiting in line To find out more. Finally your personnel told them that the flight was planning to board once more and it in no way did. Lori necessary to get back to her small little ones that evening and her work the next early morning, when the attendant mentioned the flight was cancelled. Your workers commenced administering change flight details and hotel data. Lori life above one hour away and tried to obtain a convenient hotel for them to spend the evening. By the point it had been her flip, there were no easy lodges remaining in the area. Through this time, I'm on one cellphone with American Airlines and my partner is on An additional and Lori is waiting around in one line beside my son who stood close to her in A further. They finally reticketed everyone on the flight. My son, the minor that I invested $one hundred fifty to get escorted and cared for by your airline, was not put on the next possible flight to return dwelling to his spouse and children, but instead was put on an American Airlines flight the subsequent day.
I traveled very not too long ago on 1 of your planes, I've always been contented on the other hand, this experience remaining me Along with the question, “Why need to I take advantage of this airline?”. I remaining L.A. to fly to Phoenix I had been returning residence soon after caring for my sister and necessary to get household right away mainly because my husband was injured at your house. Ahead of the plane remaining there were Personal computer challenges and after we landed the ramp wouldn’t open up we needed to be “towed ” to another gate. “We didn't disembark within the plane until finally the final demand my next flight. I know that you'll find troubles that happen but the service was not up to expectations. At no time did any individual say we're sorry, other than the pilot explained, “Well I don’t really know what to say matters happen, I guess sorry could be good.
I used to be energized to get to the 3 million mile amount on American Airlines and to be awarded a Program Large up grade. Despite the fact that my spouse and I have a holiday vacation journey booked on American to Frankfort, Germany in April, I decided I want to use more our Upgrade and have Yet another holiday trip to London. This wasn't prepared, but because of the up grade we made a decision to have an additional vacation.
I'm astonished at The dearth of shopper service at American Airlines. I used to be a flight attendant for 30 many years and took excellent pride within the coaching I acquired from American. On the recent journey I watched a passenger and agent argue about which a person was ruder. There isn't any apparent enforcement of grooming principles anywhere while in the company.
Ps I also mailed a complaint to AA by way of their wed site and made an effort to take care of this concern and I by no means obtained a response. Just One more fictitious game presented you by American
I’m really disappointed that the Airline has interjected its business in a socio-political concern regarding the current Bill signed into legislation by our Governor. What you may have interpreted as “discrimination” in opposition to the LGBT Neighborhood is actually a Invoice ensuring “equal rights” for all.
I'm currently on the flight from JFK to LAX on American Airlines (flight 0019) and was Really annoyed that I Virtually skipped the flight due to terribly Extended strains to have as a result of security. For my eleven:00 battle, I arrived at the airport at 9:forty five — pleased to obtain a good amount of time and energy to get click over here now to my gate, or so I assumed; I scarcely manufactured it about the flight and I had been the final a single in the doorway with no time for you to get drinking water or use the restroom.
If I am able to try this, why can’t do this? Here’s a suggestion. For the reason that agents can't see USAIR, Why don't you give them entry to the net to allow them to see readily available USAIR flights? There have been quite a few USAIR flights that may have taken care of at least 50 percent of your individuals that necessary to flights.
Stranded in San Diego, CA. Tried to phone client relations amount, but web page lists precisely the same amount as cargo range. Is this to prevent telephone phone calls. Waited above two several hours for the return call from reservations.
we constantly fly united. always. not long ago, nonetheless, we had the chance to purchase a much reduce fare online via american airlines. now i see why it absolutely was reduced — client service was atrocious, the website didn’t operate adequately, And that i dropped out turboprop jet charter Seattle on an excellent offer.
the AA man or woman within the AA terminal being very snide, when in fact I'd performed everything in my Manage to obtain to the plane in the well timed style.
Nevertheless looking to find an individual to help you me with my concern. Have despatched a information to the AA site which has a reaction that manufactured no sense. Have termed and been told to send out the concept. I attempted to reaction for the message that created no perception And that i obtained an e-mail again stating which the e-mail tackle I responded to will not be is use.